Patient Rights and Responsibilities
Patients have a RIGHT to: a healthcare professional within 24hrs and a GP within 48hrs. This may not be the GP of preference if availability of the GP doesn't allow it.
A patient has a RESPONSIBILITY to:
- Inform the Practice of any change of their address and contact details - mobile, home and email. You may use the webpage provided to do this - Update contact details
- Attend appointments made or let the practice know within 24hrs if they cannot keep the appointment. Wasted appointments seriously affect the Practice Team and other patients on the list. It may be necessary to remove persistent non-attenders from the Practice list.
- Be aware of health and safety whilst on the Practice premises.
- Small children should be kept in sight and under supervision at all times.
Complaints
If you wish to complain about any aspect of your treatment or an administrative matter please write to the Practice Manager in the first instance. We operate an 'In House' complaints procedure and aim to resolve issues as quickly as possible. Only in extreme circumstances would a complaint pass to the Primary Care Trust.
Zero Tolerance Policy
Please be aware that we operate a Zero Tolerance Policy for any cases of aggression, violence and abusive language exhibited by any patient towards our staff, GPs or anyone else in the building. Any person behaving in this way will immediately be removed from our Practice List and transferred to a special GP who operates from the Hospital in Tunbridge Wells.
